COVID-19 Policy & Procedures

(Updated 7 August 2020)

The clinic is open in a limited capacity for urgent and essential appointments only according to State Government restrictions as of 4th August 2020.

As our number one priority is the health and wellbeing of our patients, practitioners and staff, we will continue to make the following changes:

  • Online bookings will be unavailable until further notice.

  • Patients who are coming to the clinic for urgent care must have proof of appointment.

  • All patients are required to wear a mask at all times. 

  • Practitioners are required to wear goggles or face shield.

  • Opening with reduced hours and our reception is currently unmanned.

  • Only one practitioner treating in the clinic at a time.

  • Telehealth option available for patients who are unable to come to the clinic.

  • Hand sanitiser will be available in the waiting room at the clinic and in the treatment rooms, we encourage all patients to use it upon entering and leaving the clinic.

  • All patients and staff will have their temperatures checked upon arrival to make sure no one has a temperature.

  • In addition to our normal cleaning routine, we have introduced further measures to ensure that the clinic is clean and hygienic at all times.

  • There will be a 15 minute time period between patients to avoid close contact with other patients.

  • All linen has been removed from treatment tables and the tables are cleaned and disinfected between each patient.  You are welcome to bring your own towel to put on the table if you wish.

  • Patients should also wait in their cars and call to let us know they have arrived. We will then let them know when they can come in.


We ask that patients reconsider your need for urgent treatment at the present moment and seek medical advice if

  • you have recently returned from overseas

  • you are feeling unwell and experiencing flu live symptoms

  • you have been in close contact with a confirmed case of COVID-19.

We would like to thank all our valued and loyal patients for their understanding during this difficult time.

Suite 8, Wellness on Wellington

1101 Wellington Rd, Rowville, Victoria 3178

Tel: 03 9780 8980    Fax: 03 9780 8981

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©2017 by Rowville Family Osteopathy